Booking conditions

Who we are

Hotel Le Bouquet is run by La Cognentse di Mappelli Angelo & C. S.a.s., Rue Grand Paradis 61/A, 11012 Cogne (AO), VAT no. 00556950079. National Identification Code (CIN): IT007021A1Z4E7KRX6.

Contact: hotel.lebouquet@gmail.com, +39 0165 749600.

Adults-only hotel

Le Bouquet is an adults-only hotel: all guests must be at least 18 years old.

How booking works

On the website you choose the dates, the room or rooms and the rate, then enter your details and the card as a guarantee.

The booking is confirmed when the website shows the confirmation and you receive the confirmation email with the booking code. If the email does not arrive, check your spam folder and then contact us.

Prices

Prices are in euros, VAT included, with breakfast included.

The city tax of the Comune di Cogne is not included: it is paid at the hotel, per person per night, at the amount shown during booking.

Payment and card guarantee

We ask for no deposit: the stay is paid at the hotel.

The card is saved through Stripe only as a guarantee. Your bank may ask you to verify it (3D Secure).

If the card turns out to be invalid or is declined, we may ask you for another card by email. If you do not provide one, we may cancel the booking.

Cancellation

Cancellation conditions depend on the rate you choose:

• Flexible rate: free cancellation until the deadline shown at booking and in the confirmation email. After that deadline, the penalty shown is charged to the card.
• Non-refundable rate (discounted): any cancellation, change or no-show is charged at the full amount of the stay.

The conditions that apply are those you accepted at booking, repeated in the confirmation email: if there is any difference, those prevail.

No-show

If you do not arrive and have not cancelled, 100% of the stay is charged.

Changes and cancellations by you

You can change or cancel the booking from the Your booking page, linked in the confirmation email, or by contacting us.

Date changes are subject to availability and the price may change.

Bookings on Booking.com

Bookings made on Booking.com follow Booking.com's conditions and the cancellation policy shown on that platform.

Arrival, departure and useful information

Arrival and departure times and information about the hotel are on the FAQ page and in the email we send you the day before arrival.

Applicable law, withdrawal and complaints

These conditions are governed by Italian law. If you are a consumer, the competent court is that of your place of residence, as provided by the Italian Consumer Code (Codice del Consumo).

By law (art. 59 of the Consumer Code) the right of withdrawal does not apply to accommodation services booked for a specific date: cancellation follows the rate conditions.

For questions or complaints, write to hotel.lebouquet@gmail.com.